Ahad, 22 Julai 2018
 
   
 
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Client's Charter

 

Pencapaian Piagam Pelanggan JPA Tahun 2018

Pencapaian Piagam Pelanggan JPA Tahun 2017

Pencapaian Piagam Pelanggan JPA Tahun 2016


We promise :

  • Provide individual counselling service to Federal Public Officers within three (3) working days from the receipt date of application subject to the client’s consent.
  • Ensuring at least 95% of Public Service Transformation initiatives (TPAs) will be updated monthly.
  • Implementing sponsorship offers within 14 days after management approval.
  • Provide consultation on organisational restructuring and post consolidation within 4 weeks from the date of application.
  • Ensuring that completed Pension Status Provision (PTB) application is processed and approved within 21 days from the date of receipt subject to due period of not less than three (3) years of relevant service.
  • Ensuring all service affairs (contract appointments, temporary exchanges, secondment and permanent exchanges, promotion/ disciplinary actions (determined by the Chairman) are executed and resolved within one (1) month and acting appointments for Shared Service officers are exercised within two (2) months from the date of notifications/notice issued.
  • Conducting national-level engagement sessions through the National Joint Council (MBK) and jointly with the Leaderships of Public-Sector Workers’ Associations / Unions at least once a year.
  • Ensuring that at least 80% of the courses / exercises executed at INTAN to give a positive impact on the participants based on the average rating score of 5.5 on a scale of 1 - 7 from their evaluation at ITIMS.
  • Ensuring readiness level of human resource information applications and the level of accuracy of the Public Servant data by at least 95% and the readiness level of JPA portal access by at least 97%.
  • Ensure that at least 95% of total claims and bill payments are paid within 7 days from the date of receipt of complete documents.
  • Ensuring that completed Pension Status Provision (PTB) application is processed and approved within 21 days from the date of receipt subject to due period of not less than three (3) years of relevant service.
  • All complaints are given a Proof of Receipt within 1 working day and a feedback within 7 working days.



 

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