Public Service Department of Malaysia

Planning, Research and Corporate Division

• Director of Planning, Research and Corporate Division

  

  Dr. John Antony Xavier
  john@jpa.gov.my

  
  

  Experience

  • Assessment Officer, Inland Revenue Department, Alor Setar, Kedah (23.3.1974 - 29.8.1974)
  • Assistant Trade Commissioner, International Trade Ministry of Trade and Industry Malaysia, Kuala Lumpur (30.8.1974 - 15.4.1977)
  • Assistant Secretary, Ministry of Science, Technology and Environment Malaysia, Kuala Lumpur (22.11.1977 - 15.3.1981)
  • Director of Administration, Medical and Health Department Johor, Ministry of Health Malaysia, Johor Bharu, Johor (16.3.1981- 31.8.1981)
  • Secretary, Commodities Trading Council, Ministry of Primary Industries Malaysia, Kuala Lumpur (1.9.1981 - 30.8.1984)
  • Senior Assistant Manager, Financial Management Systems Unit, Ministry of Finance Malaysia, Kuala Lumpur (3.11.1986 - 31.12.1989)
  • Assistant Director, Budget Division, Ministry of Finance, Malaysia (1.1.1990 - 22.9.1993)
  • Senior Project Coordinator, Financial Management Programme, INTAN (10.10.1996 - 30.5.1999)
  • Deputy Director (Head, Financial Management Centre), National Institute of Public Administration, Malaysia(INTAN) (1.6.1999 - 17.5.2002)
  • United Nations Development Programme (UNDP) Advisor assigned to the Government of Kuwait (18.5.2002 - 14.8.2005)
  • Attachment at the National Institute of Public Administration Malaysia (INTAN)- (15.82005 14.3.2006)
  • United Nations Development Programme (UNDP) Advisor assigned to the Government of Kuwait (15.3.2006 - 27.6.2006)
  • Director, Planning, Research and Corporate Division, Public Service Department Malaysia (28.6.2006 - present)

• Vision

  To be the main reference centre in public sector human resource planning and research.

• Mision

  To enhance the effectiveness of human capital for public service delivery excellence.

• Objective

  • To enhance the quality of human resource management through human resource planning and research.
  • To enhance the capability of the PSD management in managing policies/decisions through corporate planning and coordination.
  • To enhance the image of the PSD through corporate communications and customer relationship management.

• Function

  • Planning and research on public sector human resource management.
  • Research pertaining to public sector human resource management policies.
  • PSD’s corporate management and coordination.
  • Managing public relations, media, issues and complaints, corporate publications and customer relations.

• Client’s Charter

  • To produce quality research findings and planning that satisfy stakeholders / clients within the following periods:
    • Empirical research : six months.
    • Conceptual research : two months.
    • The time frame for research which involves a consultant is as specified in the terms of contract.
  • To provide the minutes of the Department’s main meetings within one week and minutes of weekly management meetings within three days.
  • To ensure fast, accurate and friendly response to public queries (through phone, information counter, interactive e-mail).
  • To coordinate and ensure all client complaints are given:
    • An acknowledgement within three days.
    • An initial feedback within 14 days.
    • The status of the complaint within two months.
  • To organise the on-line “PDS’s Special Day with Clients” programme at least 10 times a year.
  • To prepare draft replies to parliamentary questions, comments on cabinet memorandums and feedback on cabinet decisions within the period set by stakeholders/clients.

• Position in the PSD Organisation Chart