Public Service Department of Malaysia Profile
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Vision
To be a world-class organisation, excellent in terms of planning, development and management of human resources based on professionalism, integrity and technology in accordance with Vision 2020 to make Malaysia a developed nation.
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Mision
To enhance Public Service human capital effectiveness in upholding Public Service excellence through the functions below:
- To be the main advisor to the government in the management of public service personnel;
- To formulate public service personnel policies including employment, emplacement, promotion, training, salaries, allowances, pension benefits, accident claims, working environment, motivation, incentives and recognition;
- To plan for quality public service manpower requirements;
- To determine the optimum size and appropriate organisational structure; and
- To manage employer-employee relations towards creating a harmonious working environment.
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Objective
To be a high-performance Public Service personnel agency in developing an excellent workforce that provides quality services through policy formulation and human resource management.
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Functions
The Public Service Personnel Management includes planning, management and development aspect as follows:
- Planning
- To determine the roles of the public sector;
- To determine the organisational size and structure of the public agencies;
- To determine the requirements and development of human resource;
- To determine pensions and retirement benefits;
- To determine the implications of privatisation/separation on the public sector human resource; and
- To develop strategic alliances and networking.
- Development
- To determine Organisational Development Policies;
- To determine Career Development Policy;
- To develop career path;
- To develop succession planning; and
- To determine training policy.
- Management
- To manage the appointment, emplacement, remuneration, promotion, retirement benefits, service conditions, employer-employee relations, trainings and human resource database;
- To formulate and clarify policies on the above mentioned matters to implementer agencies;
- To manage policies monitoring; and
- To manage policies evaluation.
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Tagline
“PSD - Driving Change in the Public Service”
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Client’s Charter
We pledge to:
- Provide professional services and advice on the formulation and implementation of policies and regulations pertaining to human resource management which includes:
- Prompt in all actions;
- Accurate in decision making;
- Friendly customer service;
- Timeliness in providing services;
- Fair and just in deliberation;
- Ensure that services and information are easily made available and reliable; and
- Compliance with laws, policies and regulations.
- Ensure that public agencies are equipped with suitable structures, establishment and schemes of service in accordance with their current responsibilities so as to function at an optimum level;
- Ensure the best human capital management to enhance the efficiency and effectiveness of public personnel through the development of systems and best practices;
- Increase the productivity and efficiency of public service human capital through pre-service and in-service training with regards to the Public Service training policies;
- Attract, develop and retain potential workforce towards excellent performance through salary management, allowance and various benefits;
- Ensure a harmonious employer-employee relations through the widespread dissemination of information so as to improve understanding on issues of common interest;
- Enforce Public Service pension regulations and ensure that pension’s benefits are payable to qualified recipients;
- Develop public personnel using the psychological and counselling approach and to provide effective and efficient training in accordance with the principal, ethic and standard practices of the Public Service; and
- Ensure responses to clients’ enquiries and complaints are fast, accurate and courteous and adhere to the stipulated period as follows:
- Affirmation of acceptance of complaint within three days;
- Initial response within 14 days; and
- Status report on clients’ complaint within two months.
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PSD Organisation Chart
