Soalan Lazim

Keputusan Mahkamah Persekutuan Berkaitan Akta Penyelarasan Pencen (Pindaan) 2013

• 1. Apakah kesan keputusan Mahkamah Persekutuan terhadap pesara?

  Bayaran pencen kepada semua pesara perlu dikembalikan kepada amaun pencen asal iaitu:
  

  1. pegawai awam yang bersara sebelum 2013 – bayaran pencen dikembalikan kepada amaun Disember 2012; dan
  2. pegawai awam yang bersara mulai 2013 – bayaran pencen dikembalikan kepada amaun asal semasa bersara

• 2. Adakah pesara perlu membuat pembayaran semula kenaikan pencen dua peratus (2%) yang telah diberikan mulai tahun 2013?

  Tidak perlu. Mahkamah Persekutuan telah memutuskan bahawa Kerajaan tidak boleh mengutip balik penyelarasan pencen tahunan sebanyak 2% yang telah dibayar sebelum ini.

• 3. Apa yang dimaksudkan dengan bantuan khas sebagai Penghargaan Khas Kepada Pesara (PKKP)?

  PKKP adalah inisiatif Kerajaan untuk mengharmonikan pelaksanaan keputusan Mahkamah Persekutuan dengan memelihara kebajikan pesara.

  PKKP merupakan pembayaran perbezaan amaun pencen semasa dengan amaun pencen asal bagi menjadikan amaun yang diterima oleh pesara setiap bulan, sama seperti amaun pencen semasa.

  Sebagai contoh, sekiranya amaun pencen asal pesara pada bulan Disember 2012 ialah sebanyak RM1,413.49, manakala amaun pencen bulan Jun 2023 ialah sebanyak RM1,757.43, pengiraan PKKP adalah seperti berikut:

  Amaun pencen asal + bantuan khas PKKP = amaun semasa
  = RM1,413.49 + RM343.94 = RM1,757.43

• 4. Sehingga bila PKKP dibayar kepada pesara?

  Berdasarkan keputusan Jemaah Menteri, bayaran PKKP akan dibuat bermula pada bulai Julai 2023 hingga Disember 2024.

• 5. Bilakah penyelarasan pencen bagi pesara-pesara akan dibuat?

  Penyelarasan pencen akan dibuat selaras dengan pelaksanaan semakan gaji pegawai Perkhidmatan Awam.

• 6. Adakah Kerajaan bercadang untuk melaksanakan semakan gaji pegawai Perkhidmatan Awam dalam masa yang terdekat ini?

  Semasa Majlis Amanat Perdana Perkhidmatan Awam ke-19 (MAPPA XIX) pada 16 Ogos 2024, YAB Perdana Menteri telah mengumumkan pelaksanaan Sistem Saraan Perkhidmatan Awam (SSPA) yang antara lainnya, ialah pemberian pelarasan gaji sebanyak 15% kepada pegawai Kumpulan Pelaksana dan Kumpulan Pengurusan dan Profesional serta pelarasan gaji sebanyak 7% kepada pegawai Kumpulan Pengurusan Tertinggi. Pelaksanaan pemberian pelarasan gaji ini akan dilaksanakan secara berfasa iaitu Fasa 1 pada 1 Disember 2024 dan Fasa 2 pada 1 Januari 2026. Penyelarasan pencen juga akan dilaksanakan berdasarkan pelarasan peratusan ke atas gaji akhir pesara mengikut kumpulan perkhidmatan masing-masing berdasarkan peruntukan di bawah Akta Penyelarasan Pencen 1980 [ Akta 238].

Soalan Lazim

Payment Matters

Frequently Asked Questions

Payment of Pension Matters

• 1. What is the procedure for pensioners who wish to change their paying bank?

  Effective August 2012, a change of bank account for pensioners / pension recipients is allowed only once a year. Each application must be enclosed with  a Bank Account Change Request letter, which can be downloaded from http://www.jpapencen.gov.my/penukaran_akaun.html

  Once complete, the letter can be mailed to the address listed below:

  Retirement Fund (KWAP)
  Skytech Tower 2, Jalan Teknokrat 2,
  Cyberjaya, 63000 Cyberjaya,
  Selangor, Malaysia

• 2. What are Scheme A and Scheme B monthly pension payments?

  • Scheme A
  • • Monthly automatic payment into a private bank account, either a savings or a current account.
    • Pensioners have spouses who marry while they are still in service (i.e., a spouse who is eligible for a derivative pension after the pensioner’s death)
      
      
  • Scheme B
  • • Monthly payments to pensioners or pension recipients are made by crediting their bank accounts. However, before the pension money is credited to the account, the recipient must sign the pension claim form at any selected bank branch.
    • Single pensioners/ pension recipents (single/widower/widow) and NO ONE else will receive the pension derivative after the death of the pensioners/pension recipents.
    • Pensioners who are infirm, disabled or children under the age of 12.
    • For retirees/pension recipients who are unable to attend the bank every month, a Personal Representative can be appointed by using the JPA.BP.SKP.B07: Appointment of Personal Representative For Pensioner or Pension Recipient Form and JPA.BP.SPT.B06: Bank Account Information Of Pension Recipient Form (allowed to use individual or joint accounts).
      
      
  • Delegated Scheme A (with an application)
  • • Pensioners/ pension recipents (single/widower/widow) and NO ONE else will receive the pension derivative after the death of the pensioners/pension recipents.
    • Pensioners/pension recipients can change their pension payment method from Scheme B to Delegated Scheme A (Automatic Crediting to the Bank) if a Personal Representative is appointed using the JPA.BP.SKP.B08: Application For Scheme A Representative Appointment form (only individual accounts are allowed).

• 3. What is the implication if the pension under Scheme B is not claimed for 3 months or more?

  If the pension payment under Scheme B is not claimed within three months, the payment will expire and the pension payment for the following month will cease. Pensioners must report to KWAP to reactivate their accounts and resume receiving pension payments.

• 4. Can an individual other than the pensioner / pension recipient claim for the pension?

  It is possible if the appointment of a personal representative is approved by the Pension Division. The appointment of the personal representative is given to pensioners who are infirm and have a joint account. The representative must be the joint account holder of the pensioner/pension recipient.

• 5. What is the procedure for a pensioner who wishes to switch from Scheme B to delegated Scheme A?

  Applications can be submitted by completing the JPA.BP.SKP.B08 – Application For Scheme A Representative Appointment form and attaching a copy of the appointed representative’s MyKad.

• 6. What is the procedure for applying for the payement of funeral arrangement assistance?

  Applications can be made by completing the Funeral Arrangement Assistance form

  http://www.jpapencen.gov.my/borang/bmj/Borang_BMJ-BM-2022.pdf   

• 7. List of participating banks in the pension payment via a bank system

  1. Bank Muamalat (M) Berhad
  2. Malayan Banking Berhad (Maybank)
  3. Bank Simpanan Nasional
  4. Affin Bank Berhad
  5. CIMB Bank Berhad
  6. Bank Islam Malaysia Berhad
  7. Public Bank Berhad
  8. Alliance Bank Berhad
  9. RHB Bank Berhad
  10. HSBC Bank Malaysia Berhad
  11. Bank Kerjasama Rakyat (Malaysia) Berhad
  12. Hong Leong Bank Berhad
  13. Agro Bank Berhad

• 8. Can a pensioner under Scheme B switch to Scheme A?

  Yes. Please complete the Scheme A representative appointment form, which can be downloaded at www.jpapencen.gov.my

Ex-Gratia Payment Upon Death

• 1. What is Ex-Gratia Payment Upon Death?

  Ex-Gratia Payment Upon Death is the Government's grant to dependents of public servants who pass away while they are still in service.

• 2. What is the purpose of giving the Ex-Gratia Payment Upon Death?

  To assist dependents of public servants who passed away within a period of not more than 240 months of service.

• 3. Who is entitled for the Ex-Gratia Payment Upon Death?

  Public Servants, whether temporary or permanent, who opt for the Pension Scheme or the Employees Provident Fund Scheme (EPF). These Public Servants include Federal Public Service, State Service, Statutory Authorities and Local Authorities.

• 4. Who is entitled to receive the Ex-Gratia Payment Upon Death?

  The Ex-Gratia Payment Upon Death will be given to eligible widows/widowers/children/mothers/fathers. However, this Ex-Gratia Payment Upon Death is not granted in cases of confirmed death due to suicide.

• 5. What is the amount of Ex-Gratia Payment Upon Death?

  The amount of Ex-Gratia Payment Upon Death is based on the service duration that can be calculated as follows:

  Service Duration (Months)	Payment of Ex-Gratia (RM)
  ≤ 60	150,000
  61 to 120	100,000
  121 to 180	75,000
  181 to 240	50,000

• 6. How is the Ex-Gratia Payment Upon Death made?

  Ex-Gratia Payment Upon Death is a lump sum payment made to eligible heirs.

• 7. Does the Ex-Gratia Payment Upon Death replace the Derivative Ex-Gratia / Work Disaster Ex-Gratia?

  No. The Ex-Gratia Payment Upon Death is an addition to existing retirement benefits.

• 8. Does the officer’s heir need to apply for the Ex-Gratia Payment Upon Death?

  The Ex-Gratia Payment Upon Death for public officers who opted for the pension scheme will be processed simultaneously with the application for derivative pension benefits. For public officers who opted for the EPF Scheme, an application should be submitted by the Head of Department to the Pension Division of Public Service Department. The application procedure and relevant form are detailed in SECTION PP.1.2.8 Lump Sum of Ex-Gratia Payment upon Death to Eligible Heirs of Members Who Died during the Service Terms.

Cash Award in Lieu of Leave (GCR) Grant

• 1. What is the GCE cash award?

  The GCR cash award is cash given to Public Service Members who do not have the chance to spend their annual leaves for the service’s sake, and is given to them upon retirement.

• 2. What does the early grant of the GCR cash award mean?

  The early grant of the GCR cash award is an initiative that allows an officer to convert the amount of GCR accumulated while in service into cash, subject to specified conditions.

• 3. How is the early grant of the GCR cash award calculated?

  1/30 x (substantive pay + *fixed allowance) x 90 days

  1. Fixed Premier Post Allowance
  2. Fixed Entertainment Allowance
  3. Fixed Public Service Allowance
  4. Fixed Housing Allowance

• 4. What are the eligibility requirements for the early grant of the GCR cash award?

  Conditions that need to be complied with before applying for the early grant of the 90-day cash award are:

  1. The period of service that can be taken into account shall not be less than 15 years, subject to Regulations 5, 6 and 7, Pension Regulations of 1980;
  2. Has reached the age of 45 years, as specified in Service Circular Number 13 Year of 2002: Document of Public Servant’s Date of Birth;
  3. The amount of accumulated annual leave before redemption must be at least 90 days;
  4. Free of any criminal proceedings or disciplinary action;
  5. Obtain a recommendation from the Head of Department;
  6. The early grant of the GCR cash award can only be made ONCE throughout the service.

• 5. Is it permissible for me to reapply if my previous application was not approved or rejected?

  Yes. If you meet the requirements listed above.

• 6. Is it permissible for me to submit a new application if the 80-day GCR application was approved?

  No. The early grant of the GCR cash award can only be granted ONCE throughout the service.

• 7. Is it permissible for me to apply for the early grant cash award more/less than 90 days?

  No. The amount of the early grant of the GCR award is only set for 90 days.

• 8. Will I be paid the GCR amount of 180 days upon retirement even though I have been approved for the early grant of the GCR cash award of 90 days?

  No. The GCR payment upon retirement is based on the remaining amount of annual leave accumulated, which is limited to a total of 180 days as stated in Section PP.1.3.1: Cash Award in Lieu of Leave (GCR) Grant.

• 9. How do I apply for an early grant of the GCR cash award?

  The application for the early grant of the GCR cash award must be submitted to the Pension Division, Public Service Department (PSD) through the Head of Department.

  The application procedure for the early grant of GCR cash award is explained in Section PP.1.3.4: Cash Award in Lieu of Leave Grant.

• 10. Can excess GCR be converted to annual leave during the year of retirement?

  Yes. The procedure for applying for GCR permission to be used as annual leave during the retirement year is explained in Section PP.1.3.3: Permission to Replace Exceeding 180 Days of Vacation Leave Used as Vacation Leave during the Retirement Year.

• 11. Can the department impose/prescribe conditions in addition to those specified in PP.1.3.4?

  Yes, subject to the consideration of the Head of Department to impose/ prescribe additional conditions.

• 12. Are officers who opt for the EPF Scheme eligible to make an early redemption of the GCR cash award if the prescribed conditions have been met?

  Yes. Officers who opt for the EPF Scheme are also eligible to make early redemption of the GCR cash award if the prescribed conditions have been met.

  Note:

  The calculation of GCR for officers who opt for the EPF Scheme started on 1 November 2004.

Head of Depatment’s Responsiblities

• 13. What is the role and responsibility of the Head of Department in the matter of the early grant of the GCR cash award?

  Head of Department shall —

  1. Ensure the accumulation of GCR made throughout the service period is correct and orderly as required by the section currently in force;
  2. Ensure evidence of GCR accumulation is recorded and verified (signature and date of verification) in the officer's leave statement book;
  3. Ensure that the GCR accumulated should be at least 90 days;
  4. Record the approval of early redemption of the GCR cash award in the Government Service Book (BPK) of the officer as follows:
  5. “The officer has been approved for the early grant of the GCR cash award on …………………………… [specify the date of approval by the Public Service Department of Malaysia (JPA)] in the amount of RM ……………….”.;
  6. Using the GCR Calculation System application that can be downloaded from the portal at www.jpapencen.gov.my for the purpose of accurate GCR calculation at the end of the service; and
  7. Submit an application for early grant together with certified copies of the BPK the Leave Statement to the Pension Division, PSD.

• 14. Will the Pension Division's (PSD) approval of the early grant of the GCR cash award be void if it is discovered that the officer does not meet the conditions that have been set/ is subject to criminal proceedings or disciplinary action?

  Yes. Ministry/Department shall notify the Pension Division, PSD, if it is discovered that the officer does not meet the conditions that have been set/is subject to criminal proceedings or disciplinary action after obtaining approval from the Pension Division, PSD. The Pension Division, PSD, will cancel the previously granted approval and notify the Ministry/Department of the cancellation.

Tax Exemption for early grant of the GCR cash award

State Public Service, Statutory Authorities and Local Authorities

• 16. Is this GCR cash award facility available to all State Public Services, Statutory Authorities and Local Authorities?

  The implementation of the early grant of GCR cash awards is subject to the acceptance of Section PP.1.3.4 by the respective Authority.

  The Head of the Department of the relevant Authority that adopts Section PP.1.3.4 shall consider the application and pay the early grant of the GCR cash award to the respective officer.

• 17. Who is responsible for the approval and early grant of the GCR cash award for officers appointed by the State Public Service, Statutory Authority, and Local Authority?

  For officers appointed by the State Public Service, Statutory Authority and Local Authority, the approval and early grant of this cash award will be carried out by the State Public Service, Statutory Authority and Local Authority respectively.

• 18. Who is responsible for the approval and early grant of the GCR cash award for federally appointed officers who are posted to the State Agency/Department?

  For federally appointed officers posted to the State Agency/Department, approval will be managed by the Pension Division, PSD, while payments will be managed by the State Agency/Department using provisions from the Malaysian Ministry of Finance.

F.A.Q

General Enquiries

Frequently Asked Questions

General Enquiries

• 1. I am a pensioner / derivative pension recipient from the Malaysian Armed Forces (ATM). Where can I check the status of my application?

  For pension / derivative pension benefits for ATM pensioners, the status of application can be checked at the Veteran Affairs Department at http://www.jhev.gov.my/ or at the following address:

  Pension Division of Veteran Affairs Department
  Level 8, Bangunan TH Perdana 101
  Jalan Sultan Ismail
  50250 Kuala Lumpur.
  Telephone Number: 03-2050 8000

• 2. Where can I check my housing loan balance?

  The housing loan balance can be checked directly with he Public Sector Home Financing Board (LPPSA) at their website at www.lppsa.gov.my or at the following address:

  No 9, Ministry of Finance Complex, Persiaran Perdana,
  Precint 2
  Federal Government Administrative Centre
  62592 Putrajaya

• 3. How can I make housing loan repayment through gratuity / monthly pension deductions?

  Gratuity/monthly pension deductions for housing loan repayment shall be handled by the Division Pension or per the LPPSA’s instructions. Pensioners may consult LPPSA for the issuance of a letter of instruction for pension deduction.

• 4. How can a pensioner notify the government of a change of address?

  A notification of address change can be made by completing the form via this link:

  http://www.jpapencen.gov.my/borang/PDF/UMUM/JPA.BP.UMUM.B05.pdf (the completed forms should be emailed to Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya.) or visit the following counter for further action:

  1. JPA4U Counter, Public Service Department, Block C2, Compleks C in Putrajaya;
  2. Customer Service Counter of Retirement Affairs, Retirement Fund (Incorporated) KWAP, Cyberjaya;
  3. Pension Division Counter of PSD, Sabah Branch, Kota Kinabalu; and
  4. Pension Division Counter of PSD, Sarawak Branch, Kuching

• 5. What are the benefits of the Pension Card?

  The Pension Card enables pensioners and their eligible dependents to receive free treatment at government clinics/hospitals. It can also be used to get discounts for the ticket purchase of Malaysian Railways Limited. The list of eligible discounts for pensioners with the Pension Card can be obtained from the KPDNKK website.

• 6. What is the compulsory retirement age for public service members?

  The compulsory retirement age (reached the age of retirement) for members of public service is 55/56/58 or 60 years subject to the retirement age option selected by the member.

• 7. When can a member of the public sector apply for optional retirement?

  A member with pension who has reached the age of 40 years and has a service period that can be calculated which is at least 10 years may apply for optional retirement by furnishing the document/application through the Head of Department where the member serves. The eligibility for retirement benefits is as follows;

  • If an officer is appointed before 12.4.1991, the payment of gratuity and GCR will be made on the date of retirement, and the officer will be eligible for the pension payments upon reaching the age of 45 years for women / 50 years for men; and
  • For those appointed on or after 12.4.1991, the payment of gratuity and GCR will be paid on the date of retirement, while monthly pension will be paid upon reaching the age of 55 for men or women.

• 8. What is the lowest pension amount?

  As of 1 January 2018, the lowest pension for service that can be calculated for at least 25 years (300 months) is RM1,000.

• 9. What is the maximum pension amount?

  A maximum pension is a service period of 30 years or more (360 months) that can be taken into account. The formula for calculating the maximum pension is 3/5, or 60 per cent of the final salary of the Officer/Employee.

• 10. I have been awarded a medal by the palace. Can I make a repayment claim for the purchase of ceremonial attire and other related claims?

  Regarding refund claims for ceremonial clothing, please refer to the Ceremonial Division of the Prime Minister’s Department at 03-8872 6670 / 6672 or 03-8000 8000, MYGCC.

• 11. Where else can pensioners' affairs be administered besides PSD Putrajaya?

  KWAP, Cyberjaya
  Retirement Fund (Incorporated)
  Pension Services Department,
  Level 2, Skytech Tower 2,
  MKN Embassy Techzone,
  Jalan Teknokrat 2, Cyber 4,
  63000 Cyberjaya, Selangor

  Telephone: 03 - 8887 8777

  E-mail: Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya. 

   

  Sabah Branch Pension Division, PSD
  Public Service Department of Malaysia,
  Sabah Branch Pension Division,
  Level 1, Block A,
  Federal Government Administration Complex of Sabah,
  Jalan UMS - Sulaman, Likas
  P.O.Box 2061
  88450 Kota Kinabalu
  Sabah

  Telephone Number: 088 488661 / 088 488662 / 088 488663

  Fax: 088 488664 / 088 488665

   

  Sarawak Branch Pension Division, PSD
  Public Service Department,
  Sarawak Branch Pension Division,
  Level 2, Marzuki Building, Lot 1656 Section 65,
  Jalan Tun Dato' Patinggi Hj. Abdul Rahman Yaakub, Petrajaya,
  93050 KuchingSarawak.

  Telephone Number: 082 241144 / 082 251818 / 082 252493 / 082-234981

  Fax: 082 250126

• 12. Can the mother of a deceased single officer/employee receive the derivative pension?

  Cannot. Derivative pensions are only available to eligible widows/widowers and children.

• 13. I have claimed for medical benefits for myself, my spouse, children, and parents while I was still in the service. Will all medical or expense claims I made while in the service be deducted from my retirement gratuity when I retire later?

  No. The retirement gratuity is not deducted from any claims or expenses made by the public servant while in service.

• 14. Am I not eligible for a pension if I have less than 25 years of service?

  Not true. All public servants are eligible for a pension on the condition that they hold a permanent position, are confirmed, are granted Conferment of Pensionable Status (PTB), and retire in accordance with pension law.

• 15. Are officers who resign eligible for a pension?

  Officers who resign or are fired do not receive retirement benefits. Previous service can only be considered and combined if reappointed to a permanent position after 2012.

F.A.Q

Retirement Affairs

Frequently Asked Questions

Retirement Affairs

• 1. What are the roles and responsibilities of a would-be pensioner?

  A would-be pensioner should ensure that the Department submits complete retirement documents to KWAP at least 3 months before the retirement date to ensure that the retirement benefits are paid on time.

• 2. What should be done in the event of promotion, salary movement or any change to service and last pay after retirement?

  Pensioners should ensure that their last Department, before retiring, submits an updated service statement to KWAP for recalculation of retirement benefits.

• 3. Can the duration of backup service be considered when calculating the retirement benefits?

  The service periods as a backup, contract, attachment, and temporary officer shall not be considered.

• 4. When will the gratuity and pension be paid for retirement due to Health Reasons (ASK)?

  The effective date of ASK retirement is one day after it is approved. Payment of the gratuity and Cash Award in Lieu of Leave (GCR), if any, will be made within 21 days from the retirement date while the monthly pension will be paid within 30 days.

• 5. What should be done by the family members in the event of the death of an officer during his/her term of service?

  Family members/heirs/dependants of the deceased (demised officer) should contact the last Department and submit all required documents so that the last Department may submit the derivative pension documents to Pension Division, PSD within 7 days of death. The application for Funeral Arrangement Assistance (BMJ) of RM3,000 should be made through the deceased's last Department.

• 6. What should be done if a pensioner dies after retirement and the surviving spouse or child(ren) is(are) still eligible to receive a derivative pension?

  Family members/heirs/dependants of the deceased (demised officer) should submit all required documents to KWAP as soon as possible to ensure that the process of transferring the derivative pension to the eligible widow/widower/child/children can be carried out expeditiously. These include the application document for Funeral Arrangement Assistance (BMJ) of RM3,000, which should be submitted to KWAP.

• 7. What should be done if the pension recipient pursues a bachelor's degree?

  Pension recipients pursuing a bachelor’s degree should fill out the Verification of Children Enroled at Higher Education Institutions (IPT) - JPA.BP.SPT.B03a form and submit it to KWAP for information updates.

• 8. Would a widow/widower whom the pensioner married after retirement be eligible for the derivative pension?

  The widow/widower/child/children from marriage after retirement is/are eligible to receive the derivative pension, which is limited to the remaining 20 years from the date of retirement.

• 9. Would a widow/widower whom the pensioner married after the privatisation of the company be eligible for a derivative benefit?

  The widow/widower from marriage after the privatisation of the company is eligible to receive the derivative pension, limited to 20 years after the privatisation date.

• 10. Can a member of a privatised agency switch from Scheme A (government-wise salary scheme) to Scheme B (company-wise salary scheme)?

  The member may switch to Scheme B within 2 years from the date of the privatisation of the company.

• 11. What is “Cash Award in Lieu of Leave” (GCR)?

  Cash Award in Lieu of Leave is a cash award given to Public Service Members who do not have the chance to spend their annual leave for the service’s sake.

• 12. When did the GCR go into effect?

  The Cash Award in Lieu of Leave came into effect on 1 January 1974 through Service Circular Number 1/1974 and is only granted to Public Service Members who retire on or after 1 January 1974.

• 13. Who is entitled to receive the GCR Award?

  The GCR Award is only given to Permanent Members (including probationary officers) and Temporary Members in Public Service who retire under the Pensions Act 1980.

• 14. Who is not entitled to receive the GCR Award?

  Officers who resigned or were dismissed due to disciplinary action are not eligible for the GCR Award.

• 15. How are the leaves accumulated?

  Leave accumulation for the purpose of Cash Award in Lieu of Leave is based on the provision of para 21(1) of Pension Rules 1980, related Service Circulars and Chapter C of General Orders.

• 16. GCR calculation formula

  The GCR formula is as follows:

  1/30 × accumulated annual leave (no. of days) × (last pay + * fixed allowance)

  The fixed allowances are:

  • Fixed Premier Post Allowance
  • Fixed Housing Allowance (ITP)
  • Fixed Entertainment Allowance (ITK)
  • Fixed Public Service Allowance (ITKA)

  Subject to a maximum of 150 days

• 17. Which department pays the GCR?

  The Public Service Department (PSD) is responsible for approving and paying the Cash Award in Lieu of Leave to federal public service pensioners, while state public service, statutory body and local authority pensioners will be paid by the last Department they served.

• 18. When will the GCR payment be made?

  The GCR payment will be made within 21 days from the officer’s retirement date.

• 19. What are the derivative pension entitlements for children of couples who married during their term of service?

  For couples who got married while in the service, their children’s entitlements are until 21 years of age or marriage, whichever comes first, or until graduation at the first-degree level.

• 20. Can an officer/employee accumulate all annual leaves during the final year of service for conversion to Cash Award in Lieu of Leave (GCR)?

  Officers/employees can accumulate maximal annual leave during the final year of service according to their yearly annual leave entitlement.

• 21. To whom should the retirement documents be sent?

  The pension documents can be sent to:

  Retirement Fund (Incorporated)
  Pension Services Department,
  Level 2, Skytech Tower 2,
  MKN Embassy Techzone,
  Jalan Teknokrat 2, Cyber 4,
  63000 Cyberjaya, Selangor.

• 22. Where can I download the application form for Funeral Arrangement Assistance (BMJ)?

  The application form can be downloaded at www.jpapencen.gov.my or at http://www.jpapencen.gov.my/borang/bmj/Borang_BMJ-BM.pdf and further information about BMJ is available at http://www.jpapencen.gov.my/bmj.html

• 23. How can I obtain the latest information and news about retirement administration and its related matters?

  Browse www.jpapencen.gov.my and “Like” our Facebook that is Pension Division of PSD.

• 24. What are the procedures to replace a lost pension card?

  The pension card can be obtained from Retirement Affairs Customer Service counter located at the Retirement Fund (Incorporated) of KWAP in Cyberjaya or JPA4U counter located at the Public Servic Department, Block C2, Complex C in Putrajaya.

• 25. Is there a specific time limit to claim the Funeral Arrangement Assistance (BMJ) Payment?

  The BMJ application must be submitted within 12 months from the date of the pensioner's death.

• 26. I am a public officer in charge of officer/member pension in our Department. What are the phone number and e-mail address that can be reached?

  Please call 03-8887 8777 or e-mail to Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya..

• 27. What should be done by the next of kin in the event of death of a pensioner or pension recipient who has no eligible heir to receive the derivative pension?

  If a pensioner or pension recipient dies and no one else qualifies to receive the Derivative Pension, the next of kin must take the following steps:

  1. Immediately notify the Pension Division, PSD, of the death of the pensioner or pension recipient and provide:
     • 1 copy of the death certificate;
     • Original Pension Card;
     • Uncashed warrants, if applicable.
       
       
  2. The Pension Division of PSD will manage the remaining pension (if any), and payment will be made to the closest next of kin. The next of kin must present 1 copy of his/her MyKad.

Retirement Affairs

• 1. What are the roles and responsibilities of a would-be pensioner?

  A would-be pensioner should ensure that the Department submits complete retirement documents to KWAP at least 3 months before the retirement date to ensure that the retirement benefits are paid on time.

• 2. What should be done in the event of promotion, salary movement or any change to service and last pay after retirement?

  Pensioners should ensure that their last Department, before retiring, submits an updated service statement to KWAP for recalculation of retirement benefits.

• 3. Can the duration of backup service be considered when calculating the retirement benefits?

  The service periods as a backup, contract, attachment, and temporary officer shall not be considered.

• 4. When will the gratuity and pension be paid for retirement due to Health Reasons (ASK)?

  The effective date of ASK retirement is one day after it is approved. Payment of the gratuity and Cash Award in Lieu of Leave (GCR), if any, will be made within 21 days from the retirement date while the monthly pension will be paid within 30 days.

• 5. What should be done by the family members in the event of the death of an officer during his/her term of service?

  Family members/heirs/dependants of the deceased (demised officer) should contact the last Department and submit all required documents so that the last Department may submit the derivative pension documents to Pension Division, PSD within 7 days of death. The application for Funeral Arrangement Assistance (BMJ) of RM3,000 should be made through the deceased's last Department.

• 6. What should be done if a pensioner dies after retirement and the surviving spouse or child(ren) is(are) still eligible to receive a derivative pension?

  Family members/heirs/dependants of the deceased (demised officer) should submit all required documents to KWAP as soon as possible to ensure that the process of transferring the derivative pension to the eligible widow/widower/child/children can be carried out expeditiously. These include the application document for Funeral Arrangement Assistance (BMJ) of RM3,000, which should be submitted to KWAP.

• 7. What should be done if the pension recipient pursues a bachelor's degree?

  Pension recipients pursuing a bachelor’s degree should fill out the Verification of Children Enroled at Higher Education Institutions (IPT) - JPA.BP.SPT.B03a form and submit it to KWAP for information updates.

• 8. Would a widow/widower whom the pensioner married after retirement be eligible for the derivative pension?

  The widow/widower/child/children from marriage after retirement is/are eligible to receive the derivative pension, which is limited to the remaining 20 years from the date of retirement.

F.A.Q