Friday, 19 April 2024
10 Shawwal 1445
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Activity @ JPA

General

DATASET

Client’s Charter of Public Service Department
  1. Client Management
    Provide feedback for complaints/inquiries and to be acted upon within seven (7) working days.
  2. Services
    Issuing letters of notification and publication on acting/promotion of the officers in the Management Category and Professional Group (non-common-user service) officers within seven (7) working days after the Promotion Board convenes.
  3. Staffing and Organisation
    Provide consultation on organisational restructuring and staffing strengthening within four (4) weeks from the date the application is received.
  4. Remuneration
    Managing engagement sessions through the National Joint Council Meeting (MBK) once a year.
  5. Human Capital Development5. Human Capital Development
    Implementing the sponsorship offer within seven (7) days after PSD’s Management approval.
  6. Psychology Management
    Providing individual counselling services to the federal public service members within three (3) working days from the date the Psychology Officer receives the application subject to the client’s consent and attendance.
  7. Management Services
    To ensure that at least 95% of all claims and payments of bills are paid within seven (7) days from the date of the complete document is received.
  8. Pension
    To ensure that the approval of retirement benefits must be completed within 21 working days before the retirement date.
  9. Digital and Information Technology
    To ensure the updating of PSD portal information within two (working days) from the date the information is received.
  10. National Institute of Public Administration (INTAN)
    To ensure that at least 80% of the courses/ trainings implemented at INTAN produce a positive impact on the participants based on an average evaluation score of 5.5 on a scale of 1-7 from their evaluation at DTIMS.
  11. Research, Planning and Policy
    Public Service Department’s feedback/views on Cabinet Memorandums on other ministries/ agencies issues are submitted within 14 days from the date received.
 

PSD Client’s Charter Achievement for the Year 2024

PSD Client’s Charter Achievement for the Year 2023

PSD Client’s Charter Achievement for the Year 2022

 

Your Privacy
This page explains our privacy policy which encompasses the use and protection of information submitted by our visitors. If you make a transaction or send e-mail containing personal information, this information may be shared with other public agencies so as to provide more efficient and effective services, for example, in resolving a complaint which requires feedback from other agencies.

Information Collected
No personal information will be collected when you surf this website except for information submitted by you via e-mail.

What will happen if I link to other websites?
This portal contains links to other websites. This privacy policy applies only to this portal. Please note that other sites linked by this portal may have different privacy policies and visitors are advised to examine and understand the privacy policy for each website visited.

Changes to Policy
If this privacy policy is changed, the changes will be updated on this page. By regularly browsing this page, you will be updated on the information collected, how it is used and, under certain circumstances, how it is shared with other parties.

The Government shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.

Cyber Security Policy

Download: Cyber Security Policy(pdf) Or view the document in Flipbook format: Cyber Security Policy(flip book)

 

Data Protection

Leading technologies including encryption software is used to protect data and adherence to strict security standards are maintained to prevent unauthorized access

 

Storage Security

All electronic storage and transmission of personal data are secured and stored with appropriate security technologies

 

Encryption Manual

Download: Manual Enkripsi Microsoft Office Word 2013Manual Enkripsi Microsoft Office Excel 2013Manual Enkripsi Adobe Acrobat 2007Manual Enkripsi Microsoft Office Excel 2007Manual Enkripsi Microsoft Office Word 2007 and Manual Enkripsi Microsoft Office Word 2003