JPA Address
Block C1-C3, Complex C
Federal Government Administrative Centre
62510 W.P Putrajaya, Malaysia
Telefone: 603 8000 8000
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Local Call Centre
| Service | Telephone No. | |
| KWAP | ||
| Pension Matters / Retirement Benefits | 03-8887 8777 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| SALARIES AND ALLOWANCES DIVISION | ||
| National Joint Council (MBK) | 03-8885 5655 / 5635 / 5686 | |
| Departmental Joint Council (MBJ) | 03-8885 5650 / 5661 / 5690 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Salary Policy Helpdesk | 03-8885 5648 / 5634 / 5651 / 5657 | |
| Medical Benefits Helpdesk | 03-8885 5619 / 5684 | |
| Working Hours and Overtime Benefits Helpdesk | 03-8885 5644 / 5673 | |
| Attire Benefits Helpdesk | 03-8885 5653 / 5684 | |
| Leave Helpdesk | 03-8885 5689 / 5660 / 5692 | |
| HUMAN CAPITAL DEVELOPMENT DIVISION | ||
| Customer Management | 03-8885 3365 / 3452 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Pre-Service Training (LSP) | ||
| Post-SPM/ First Degree Sponsorship Programme | 03-8885 3023 / 3045 / 3066 / 3070 / 3076 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| In-Service Training (LDP) | ||
| Civil Servant Training Programme (Long Term) | 03-8885 3569 / 3053 / 3371 / 3571 / 3879 / 3438 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Civil Servant Training Programme (Short Term) | 03-8885 3044 / 3398/ 3777 / 3417 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Loan Repayment / Damage claims | ||
| Loans Starting from 2016 | ||
| Demand Notices / Warning Notices / Alert Notices | 03-8885 3588 3451 / 3454 / 3463 / 3473 / 3474 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Discount Appeals / Deferral | 03-8885 3588 / 3451 / 3454 / 3549 / 3470 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Conversion of Loans to Service Contracts | 03-8885 3588 / 3451 / 3460 / 3447 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Loans from 1987 to 2015 | ||
| Demand Notices / Warning Notices / Alert Notices / Others | 03-88853451 / 3454 / 3455 / 3473 / 3474 / 3475 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Cases Referred to the National Financial Planning Department | 03-8885 3451 / 3460 / 3475 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Salary Deduction Instructions / Payment Clearance Letters | 03-8885 3451 / 3455 / 3382 / 3471 / 3470 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Compensation Claims (Federal Scholarships / Student Loans) | 03-8885 3450 / 3459 / 3464 / 3477 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| EPF Transactions / Balance Statements / Blacklists | 03-8885 3450 / 3459 / 3694 / 3893 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| References for Loan-Related Matters / Compensation Claims, Demand Bills, Loan / Compensation Claim Balances, Repayment Records, and Others | https://myself.jpa.gov.my | |
| Agreement and Contract Management | ||
| Release of Contractual Ties/ Suspension of Contractual Ties/ Conversion of Loan to Service Contract | 03-8885 3534 / 3299 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Transfer of Contractual Ties/ Calculation of Contractual Tie Balance/ Breach of contract terms | 03-8885 3572 / 3551 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| HRMIS | ||
| HRMIS Helpdesk | 03-83211400 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
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