Wednesday, 19 June 2024
12 Dhu al-Hijjah 1445
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About Divisions

Public Administration Modernisation Division

Encik Lornie Enggong
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Empowering Citizen-Centric Public Service Delivery Through Effective Modernisation Policies, Innovation Culture, and High-Performance Organisations.

Formulating, planning, and implementing policies, programs, and activities to improve the public service delivery system.

  1. Formulating macro policies for the planning, management, and modernisation of administration for the Public Sector;
  2. Managing the Public Administration Modernisation Policy Documents in the Policy Repository and Public Administration Advancement Circular System;
  3. Conducting analysis and proposing improvements to the modernisation policies issued by BPTA;
  4. Organising and providing secretarial services for meetings related to public sector modernisation policies, such as the Public Service Modernisation Coordination Committee Meeting (JPPPA); and
  5. Planning, developing, implementing, and monitoring the Demerit Performance Evaluation Programme (DEEP).
  1. Planning and conducting studies on the effectiveness of policy implementation, standards, and guidelines for public organisation management practices in the areas of systems and procedures (myPortfolio, MS ISO 9001) and public service delivery;
  2. Providing advisory services in the areas of systems and procedures and public service delivery; and
  3. Planning, formulating, and conducting studies on the effectiveness of policy implementation, standards, and guidelines, and serving as an evaluator/judge for innovation/KIK.

Unit Perundingan Pergurusan (UPP1)

  1. Planning the formulation of policies/circulars, management tools, and modules/guidelines in the areas of Organisational Development and Management Development;
  2. Designing and planning the operational policies for public service consulting/advisory programs in the areas of Organisational Development and Management Development, such as the Organisational Strategic Plan (PSO), Risk Management Plan (RM), Business Process Re-engineering (BPR), and Change Management (CM);
  3. Approving and validating the achievements of the products/programs of public service consulting services; and
  4. Leading the Consulting Task Force to carry out consulting services.

Unit Perundingan Pergurusan (UPP2)

  1. Planning, developing, implementing, monitoring, and reviewing the Malaysian Government Performance Index (MyGPI) program for the public sector, as well as improving the business requirements including calculation formulas and governance of the MyGPI application;
  2. Planning, developing, implementing, monitoring, and reviewing the effectiveness of the Prime Minister's Innovation Awards (AIPSA) program, as well as improving the business requirements including calculation formulas and governance of the MyAIPSA application;
  3. Planning, developing, implementing, monitoring, and reviewing the certification programme and the list of Champions for the Public Sector Conducive Ecosystem (EKSA) & Self-EKSA; and
  4. Planning, developing, implementing, monitoring, and reviewing the effectiveness of the Inspectorate Programme.
  1. Planning, implementing, and coordinating the secretarial work for events/programme/workshops/seminars under BPTA Sabah;
  2. Planning, implementing, and coordinating administrative modernisation consulting/advisory programs and service delivery systems (BPR, PSO, Risk Plan, CM, Innovation, KIK, Inspectorate, Quality Visits, Mystery Shopping, EKSA) for the public sector in Sabah;
  3. Conducting evaluations of innovation programs in Sabah; and
  4. Serving as the secretariat for the Sabah Public Sector Innovation Awards (iSAS) and the Horizon panel.
  1. Planning, implementing, and coordinating the secretarial work for events/programme/workshops/seminars under BPTA Sarawak;
  2. Planning, implementing, and coordinating administrative modernisation consulting/advisory programme and service delivery systems (BPR, PSO, Risk Plan, CM, Innovation Culture, KIK, Inspectorate, Quality Visits, Fieldwork, Mystery Shopping, EKSA) for the public sector in Sarawak;
  3. Conducting evaluations of innovation programme in Sarawak; and
  4. Planning, implementing, and coordinating the secretarial duties for the Sarawak State Public Service Innovation Month/Innovation Steering Committee (JKPI) meetings for agencies.
  1. Coordinating the administrative and financial affairs of BPTA;
  2. Coordinating/serving as secretariat, reviewing, and monitoring meeting affairs; and
  3. Assisting with the management of administration, finance, human resources, and quality.

To ensure public service has inclusive and progressive psychology policies to promote the well-being of human resources.

  1. Formulates and coordinates the policies and strategic direction of public service psychology;
  2. Regulates and monitors the implementation of psychology management policies in the public service;
  3. Provides expert consultancy and supervisory services for psychology management policies in the public service;
  4. Plans and implements research studies related to psychological issues in the public service;
  5. Plans, coordinates and monitors the management of value practices in the public service;
  6. Drafts, plans and develops psychological guidelines/modules in the public service;
  7. Designs, plans, develops, coordinates, monitors and implements the use of psychometric instruments in the public service;
  8. Plans and coordinates psychological data management in the public service; and
  9. Performs the role of the Head of Profession in drafting, planning, developing and coordinating competency training, expertise and career advancement of the Federal Common-User Psychological Services Scheme.
  1. Formulates and coordinates the policy development for public sector human resources psychology management.
  2. Determines the strategic planning and direction for public sector psychological services;
  3. Provides consultancy services for psychology management policies;
  4. 4Monitors and analyses agencies’ performance in psychology services (quality standard inspection);
  5. Establishes strategic collaboration with agencies, professional bodies and NGOs on psychology services; and
  6. Manages information and data on the delivery of public sector human resources psychology services.
  1. Plans, develops and manages the competency development for the psychology scheme of service (common-users);
  2. Develops, coordinates and implements the training operational plan for the psychology scheme of service (common-users);
  3. Plans and coordinates the career progression plan for the psychology scheme of service (common-users);
  4. Coordinates and implements the development plan for psychology service expertise; and
  5. Strategic relations and coordination for the development of competencies and career paths.
  1. Plans, develops and coordinates the Public Service Value Practice Management System (SPAN);
  2. Assesses and monitors the level of value internalisation, appreciation and practice in public service;
  3. Manages and supervises the value measurement instrument in public service; and
  4. Implements consultancy services on value intervention to agencies.
  1. Plans and develops psychology measurement tools;
  2. Develops the Civil Servants Psychology profile framework;
  3. Develops a manual for psychology measurement tools and psychological test accreditation modules to assure quality service to customers;
  4. Refines and enhances the existing psychology measurement tools according to current needs based on stakeholder requirements;
  5. Performs management and coordination tasks in psychological test administration;
  6. Analyses and assesses data and prepares a psychological test report for the PSD Leadership and Sponsored Students Programme;
  7. Conducts the psychological test accreditation for psychology officers to provide quality assurance for psychology services;
  8. Provides consultancy service sessions to customers, i.e., other Ministries/ Departments/ Agencies that intend to use the psychological tests available at PSD; and
  9. Provides psychological test interpretation briefing to customers, whether individuals or groups.
  1. Develops guidelines / treatment plans / counselling or psychotherapy intervention modules for adoption by the Psychology Officers at Ministries/Departments/Agencies;
  2. Coordinates and supervises the application of treatment plans / intervention modules to Ministries/ agency employees/ PPSI;
  3. Provides training/guidance to the Psychology Officers at Ministries/ Departments/ Agencies in relation to the application of treatments/ interventions provided;
  4. Provides consultancy services on counselling or psychotherapy services and application of treatment plans / intervention modules to Ministries/ Departments/ Agencies;
  5. Provides counselling/ psychotherapy/ guidance/ consultation services to customers whether face-to-face (by reference/ voluntary) or online; and
  6. Implements the policies / integrated interventions developed hands-on to customers.
  1. Develops modules/ programmes/ guidelines/ SOPs on organisational psychology for adoption by the Psychology Officers/PSM to empower civil servants by focusing on the psychological approach to leadership, talent management, performance, well-being and integrity at Ministries/ Departments/ Agencies;
  2. Coordinates, supervises and assesses the effectiveness of the modules/ programmes/ guidelines/ SOPs implemented at Ministries/ Departments/ Agencies;
  3. Provides training/guidance to the Psychology Officers at Ministries/ Departments/ Agencies in relation to the application of modules/programmes/guidelines/SOPs provided;
  4. Provides consultancy services on the development modules for human resources management encompassing the aspects of selection, potential development and talent management up to retirement; and
  5. Conducts outreach programmes for Ministries/ Departments/ Agencies concerning the application of psychology in human resources management.

Encik Jalil Husni bin Yahaya
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To manage the human resources and management services of the Department efficiently and effectively.


  1. Manages PSD’s personnel structuring and inspectorate.
  2. Manages the placement and transfer of PSD officers.
  3. Manages the training and competency development of PSD officers
  4. Manages matters related to services and counselling of PDS officers.
  5. Manages matters related to finance, procurement and development in PSD.
  6. Manages the quality programmes in PSD.
  7. Manages PSD’s administration and logistics.
  8. Manages the activities of Federal Territory Government Officers Welfare and Recreational Council (MAKSWIP) and PSD Club.
  9. Coordinates the implementation of Human Resources Management Information System (HRMIS) Application in PSD.
  10. Serves as the secretariat to the Human Resources Development Panel, Excellent Service Award (APC) Council, Disciplinary Board, Management Integrity Committee and Departmental Joint Council (MBJ).

Rosilawati binti Budor
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  1. Responsible for ensuring the implementation of HRMIS across all public sector agencies, in line with the vision for public service human resources and e-Government goals;
  2. Provides and supplies the overall public sector personnel information;
  3. Provides a reliable and secure infrastructure;
  4. Plans, develops and maintains PSTM-based application systems;
  5. Conducts ICT training and acculturation programmes; and
  6. Provides ICT advisory services.
  1. Responsible for the development, procurement and maintenance of all core, generic and support systems and applications required by PSD;
  2. Reviews, identifies, plans, implements, monitors and manages the ICT infrastructure needs through either procurement from suppliers or development using internal expertise to support the daily operations and the development and implementation of core, generic and support applications in PSD;
  3. Identifies and enforces the use of established framework and standards in terms of platform, programming language and database selection in implementing system and application development;
  4. Ensures that priority is given to the use of the latest techniques and technologies in system and application development;
  5. Monitors the maintenance of all systems and help desk logs for all systems and applications that have been implemented;
  6. Provides guidelines for the implementation of the BDTM application system;
  7. BDTM Provides consultancy services in relation to the process flow of the BDTM application system; and
  8. Provides product verification for the BDTM application system.
  1. Reviews, identifies, plans, implements, monitors and manages the ICT infrastructure needs to support the daily operations and the implementation of core, generic and support applications in PSD;
  2. Provides the network requirements and facilities (WAN & LAN) for access to the Internet and all developed applications by considering the cost factor, growth potential, ease of use, efficiency, and effectiveness;
  3. Provides the hardware and software requirements and management for the daily operations as well as the systems and applications planned for development and implementation;
  4. Ensures the ICT daily operations in PSD are not impaired by providing Help Desk service and technical support for all the hardware, systems and applications implemented in PSD;
  5. Ensures all the ICT facilities provided are always at an optimal level and ready to use;
  6. Provides, enforces and implements ICT Security Policy in PSD;
  7. Manages and monitors the data life cycle for Public Sector HR, Sponsorship, and PSD;
  8. 8Manages, administers and maintains the data warehouse and data mart for research, planning and decision-making purposes;
  9. Manages and monitors the implementation of data integration of Public Sector HR, Sponsorship and systems at PSD with the systems at agencies;
  10. Plans and implements the strategy for information management that is accessible, trustworthy and secure.
  11. Designs, develops, maintains and updates PSD portals and their content;
  12. 1Manages and monitors PSD’s social media content;
  13. Provides multimedia materials such as montages, video clips, posters, banners, buntings and others for PSD’s official events and programmes;
  14. Manages the recording of videos, photographs and live streaming for PSD’s official events and programmes;
  15. Monitors compliance with the Guidelines for Public Sector Portals for PSD Portal; and
  16. Monitor PSD’s online services.
  1. Plans the implementation and expansion of PSD’s application systems at the agencies;
  2. Monitors, reviews and assesses the issues concerning the implementation of PSD’s application systems at the agencies;
  3. Reviews the training requirements, prepares the training plans and manages the training implementation in relation to PSD’s application systems;
  4. Reviews the training requirements, prepares and coordinates the training plans to improve the ICT competency of BDTM officers;
  5. Provides an interactive medium between BDTM and the application system administrators at agencies;
  6. Conducts promotional and publicity programmes through platforms such as print media, electronic media, social media, exhibition, face-to-face, and others;
  7. Provides guidelines for the implementation of the BDTM application system;
  8. Manages and monitors the implementation of standards, policies and procedures in relation to data;
  9. Manages an effective information delivery service to users;
  10. Coordinates compliance with the System Development Quality Standards;
  11. Coordinates the implementation of quality audit on system development and implementation;
  12. Performs the secretariat duties for ICT Steering Committee (JPICT) and ICT Technical Committee meetings as well as key HRMIS meetings;
  13. Performs technology scanning for technology identification;
  14. Coordinates the creation of a document repository for the BDTM application system (Knowledge Bank);
  15. Coordinates studies on new requirements and improvements to the BDTM application system
  16. Coordinates innovation and KIK programmes for the Division.
  1. Human Resources Management.
  2. Financial management (management allocation).
  3. Non-ICT assets, store and office supply management.
  4. Records management.
  5. Office general management.
  6. Manages feedback on minutes and feedback reporting for PSD/BDTM key meetings.
  7. Coordinator for:
    1. Annual Work Targets (SKT) PSD & BDTM
    2. Key Work Targets (SKU)
    3. Key Performance Indicators (KPIs)
    4. Outcome-Based Budgeting (OBB)
    5. EKSA
    6. BDTM Annual Report

Encik Mohd Shahrim bin Hussin
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To ensure accurate disbursements of retirement benefits according to the specified time schedule to eligible recipients in accordance with pensions law.


  1. Drafts and implements policies regarding retirement benefits and derivative benefits;
  2. Monitors and enforces Pension Laws;
  3. Approves the retirement benefits, derivative benefits and termination of service benefits to employees of Public Service, Statutory and Local Authorities, Judges, Members of Parliament, Members of the Administration and Political Secretaries based on the laws;
  4. Approves matters related to merging of past services (PPL) for employees of Public Service, Statutory and Local Authorities;
  5. Approves the granting of pensionable status (PTB) for employees of Statutory and Local Authorities;
  6. Manages matters related to medical facilities (dialysis treatment) for pensioners and issues a medical guarantee letter (GL) for pensioners and parents of pensioners for employees of public service and certain statutory bodies;
  7. Manages the payment for retirement and termination of service benefits;
  8. Regulates the implementation of retirement matters and the development of the pension management system by KWAP;
  9. Manages data related to retirement and termination of service for public service;
  10. Manages engagement and advisory service programmes related to customers and stakeholders;
  11. Manages the registration of disabled child who is dependent on a pensioner and child currently studying undergraduate in colleges/universities; and
  12. Manages complaints received from customers and stakeholders.