The counselling procedure involves a face-to-face interaction between a normal client and a psychology officer.

Procedure To Obtain Counselling Services

Appointments for counselling sessions can be made through the e-KPA application on the JPA website. Additionally, applications may be submitted via email, telephone, letter, or walk-in at the Psychology Management Division, JPA.

1. Counsellors Act 1998 (Act 580);
2. Counsellor Code of Ethics, 2016 (Second Print), Board of Counsellors;
3. Counselling Practice Standards, Psychological Services Division, Print 3 of 2003 (translation from the American Counselling Association, Code of Ethics and Standards of Practice, 1995);
4. Human Resource Services Circular: Psychology Management Version 1.0 (2022). Article PO.3.1.1: Management of Psychology in the Public Service;
5. Guide to Public Service Psychology Officer, Jabatan Perkhidmatan Awam 2008; and
6. Guidelines on the Use of e-Psychology and Code of Ethics for Psychological Tests in the Public Service 2009.

Individual counselling services shall be provided to members of the federal public service within three (3) working days of the psychology officer receiving the application, pending client consent and attendance.

Applications are received from personnel of the Federal Public Service who require counselling services via email, telephone, letter, walk-in (voluntary), and reference.

Client information is recorded in the Client Register System. For clients who have conducted counselling sessions, client files will be provided.

Officers are tasked with identifying the psychology officer for a new case based on PBPs. If the client's information is already stored in the Client Register System, the client is directly referred to the psychology officer.

Subject to the client's consent, the psychology officer will determine the date and time of the scheduled counselling session, as well as the officer's preparedness to conduct counselling sessions, within three (3) working days of receiving the application.

The client file is opened.

Counselling sessions are conducted on the scheduled appointment date.

For Appointment Setting And Further Inquiries:

Please browse the Public Service e-Counselling site
(www.interactive1.jpa.gov.my/ekpa) or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

For inquiries, please contact:

Development Branch, Policy Development Cluster
Psychology Management Division, JPA

Encik Suhaimee Bin Abd Gani
This email address is being protected from spambots. You need JavaScript enabled to view it.
03-8885 5221

Puan Shamila Banu Binti Hisamuddin
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03-8885 5235