Official Portal Public Service Department JPA

Retirement Matters

1. What are the roles and responsibilities of a pensioner-to-be?

A pensioner-to-be should ensure that the Department submits complete retirement documents to KWAP no less than 3 months before the retirement date to ensure that the retirement benefits could be paid in time

2. What should be done in the case where there is a promotion, salary movement, or any change to the service and last-drawn salary after retirement?

The pensioner should ensure that the last Department submits an updated service statement to KWAP for retirement benefits recalculation.

3. Can the duration of backup service be taken into consideration for the purpose of calculating the retirement benefits?

The service periods that shall not be taken into consideration are the service periods as a backup, contract, attachment, and temporary officer.

4. When will the gratuity and pension be paid for retirement due to Health Reasons (ASK)?

The effective date of ASK retirement is one day after it is approved. Payment of the gratuity and Cash Award in Lieu of Leave (GCR), if any, will be made within 21 days from the retirement date while the monthly pension will be paid within 30 days.

5. What should be done by the family members in the case of death of an officer while in service?

Family members / heirs / dependants of the deceased (demised officer) should contact the last Department and submit all the required documents to ensure the last Department is able to submit the derivative pension documents to Post-Service Division, PSD within 7 days from the date of death. Regarding the application for Funeral Arrangement Assistance (BMJ) of RM3,000, it should be claimed from the deceased’s last Department.

6. What should be done in the case of death after retirement and the widow/widower or child/children is/are still eligible to receive the derivative pension?

Family members / heirs / dependants of the deceased (demised officer) should submit all the required documents to KWAP as soon as possible to ensure that the process of transferring the derivative pension to the eligible widow/widower/child/children can be done promptly. These include the application document for Funeral Arrangement Assistance (BMJ) of RM3,000 and should be submitted to KWAP.

7. What should be done in the case where the pension recipient further his/her study to the first-degree level?

Pension recipients who further their studies to the first-degree level should fill up the Pengesahan Anak Belajar di Institusi Pengajian Tinggi (IPT) - JPA.BP.SPT.B03a form and submit it to KWAP for information updating.

8. Would a widow/widower whom the pensioner married after retirement qualify for derivative pension?

The widow/widower/child/children from marriage after retirement is/are eligible to receive the derivative pension limited to the balance out of 20 years from the retirement date.

9. Would a widow/widower whom the pensioner married after company privatisation be eligible for derivative pension?

The widow/widower from marriage after company privatisation is eligible to receive the derivative pension limited to 20 years after the privatisation date.

10. A member of a privatised agency chose Scheme A (government salary scheme). Is he/she allowed to switch to Scheme B (company-style salary)?

The member may switch to Scheme B within 2 years from the company’s privatisation date.

11. What is “Cash Award in Lieu of Leave” (GCR)?

Cash Award in Lieu of Leave is a cash award given to Public Service Members who did not have the opportunity to utilise all of their leaves due to exigency of the service.

12. When does GCR become effective?

The Cash Award in Lieu of Leave came into effect on 1 January 1974 through Service Circular Number 1/1974 and is only granted to Public Service Members who retire on or after 1 January 1974.

13. Who is entitled to receive the GCR Award?

The GCR Award is given only to Permanent Members (including officers under probation) and Temporary Members in Public Service who retire under Pensions Act 1980.

14. Who is not entitled to receive the GCR Award?

The GCR Award is not given to officers who resigned or officers who were dismissed due to disciplinary action.

15. How are the leaves accumulated?

Leave accumulation for the purpose of Cash Award in Lieu of Leave is based on the provision of para 21(1) Pensions Regulations 1980, relevant Service Circulars and General Orders Chapter C.

16. GCR calculation formula

The GCR formula is as follows:

1/30 × accumulated leave days (no. of days) × (last-drawn salary + * fixed allowances)
The fixed allowances are:

Fixed Premier Post Allowance
Fixed Housing Allowance (ITP)
Fixed Entertainment Allowance (ITK)
Fixed Public Service Allowance (ITKA)

Subject to a maximum of 150 days

17. Which department pays the GCR?

Public Service Department (PSD) is responsible for approving and paying the Cash Award in Lieu of Leave to federal public service pensioners, while state public service, statutory body and local authority pensioners will be paid by the last Department they served.

18. When will the GCR payment be made?

The GCR payment will be made within 21 days from the officer’s retirement date.

19. For couples who got married while in the service, what are their children’s entitlements for the derivative pension?

For couples who got married while in the service, their children’s entitlements are until 21 years of age or marriage, whichever comes first, or until graduation at the first-degree level.

20. Can an officer/employee accumulate all the leaves during the final year of service for the purpose of converting to Cash Award in Lieu of Leave (GCR)?

The officer/employee may accumulate the maximum leaves during the final year of service according to his/her entitlement.

21. To whom should the pension documents be sent?

The pension documents can be sent to:

Retirement Fund (Incorporated)
Pension Services Department,
Level 2, Skytech Tower 2,
MKN Embassy Techzone,
Jalan Teknokrat 2, Cyber 4,
63000 Cyberjaya, Selangor.

22. Where can I download the application form for Funeral Arrangement Assistance (BMJ)?

The application form can be downloaded at www.jpapencen.gov.my. or at the link http://www.jpapencen.gov.my/borang/bmj/Borang_BMJ-BM.pdf. and further information on BMJ is available at the link http://www.jpapencen.gov.my/bmj.html.

23. How can I obtain the latest information and news about pension administration and related matters?

Browse www.jpapencen.gov.my. and “Like” our Facebook, i.e., Post-Service Division.

24. What are the procedures for replacing a missing pension card?

You may get a replacement pension card at the counter at KWAP Cyberjaya or JPA4U Counter at Block C2, PSD.

25. Is there a specific time limit to claim the Funeral Arrangement Assistance (BMJ) Payment?

The BMJ application must be submitted within 12 months from the date of the pensioner's death.

26. I am a public officer in charge of officer/member pension in our Department. What are the contact number and e-mail address that could be contacted?

You may call 03-88878777 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

27. What should be done by the next of kin in the case of death of a pensioner or pension recipient who has no eligible heir to receive the derivative pension?

In the case of death of a pensioner or pension recipient and no one is eligible for the Derivative Pension, the next of kin should take the following actions:

Inform Pension Division (PD), PSD immediately about the death of the pensioner or pension recipient and furnish:

1 copy of the death certificate;
Original Pension Card;
Uncashed warrants, if applicable.

PD, PSD will manage the balance of pension (if any), and payment will be made to the closest next of kin. The next of kin must present 1 copy of his/her ID Card.

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