For pension / derivative pension benefits for ATM pensioners, the status of application can be checked at the Veteran Affairs Department at http://www.jhev.gov.my/ or at the following address:

Pension Division of Veteran Affairs Department
Level 8, Bangunan TH Perdana 101
Jalan Sultan Ismail
50250 Kuala Lumpur.
Telephone Number: 03-2050 8000

The housing loan balance can be checked directly with he Public Sector Home Financing Board (LPPSA) at their website at www.lppsa.gov.my or at the following address:

No 9, Ministry of Finance Complex, Persiaran Perdana,
Precint 2
Federal Government Administrative Centre
62592 Putrajaya

Gratuity/monthly pension deductions for housing loan repayment shall be handled by the Division Pension or per the LPPSA’s instructions. Pensioners may consult LPPSA for the issuance of a letter of instruction for pension deduction.

A notification of address change can be made by completing the form via this link:

http://www.jpapencen.gov.my/borang/PDF/UMUM/JPA.BP.UMUM.B05.pdf (the completed forms should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.) or visit the following counter for further action:

1. JPA4U Counter, Public Service Department, Block C2, Compleks C in Putrajaya;
2. Customer Service Counter of Retirement Affairs, Retirement Fund (Incorporated) KWAP, Cyberjaya;
3. Pension Division Counter of PSD, Sabah Branch, Kota Kinabalu; and
4. Pension Division Counter of PSD, Sarawak Branch, Kuching

The Pension Card enables pensioners and their eligible dependents to receive free treatment at government clinics/hospitals. It can also be used to get discounts for the ticket purchase of Malaysian Railways Limited. The list of eligible discounts for pensioners with the Pension Card can be obtained from the KPDNKK website.

The compulsory retirement age (reached the age of retirement) for members of public service is 55/56/58 or 60 years subject to the retirement age option selected by the member.

A member with pension who has reached the age of 40 years and has a service period that can be calculated which is at least 10 years may apply for optional retirement by furnishing the document/application through the Head of Department where the member serves. The eligibility for retirement benefits is as follows;

• If an officer is appointed before 12.4.1991, the payment of gratuity and GCR will be made on the date of retirement, and the officer will be eligible for the pension payments upon reaching the age of 45 years for women / 50 years for men; and
• For those appointed on or after 12.4.1991, the payment of gratuity and GCR will be paid on the date of retirement, while monthly pension will be paid upon reaching the age of 55 for men or women.

As of 1 January 2018, the lowest pension for service that can be calculated for at least 25 years (300 months) is RM1,000.

A maximum pension is a service period of 30 years or more (360 months) that can be taken into account. The formula for calculating the maximum pension is 3/5, or 60 per cent of the final salary of the Officer/Employee.

Regarding refund claims for ceremonial clothing, please refer to the Ceremonial Division of the Prime Minister’s Department at 03-8872 6670 / 6672 or 03-8000 8000, MYGCC.

KWAP, Cyberjaya
Retirement Fund (Incorporated)
Pension Services Department,
Level 2, Skytech Tower 2,
MKN Embassy Techzone,
Jalan Teknokrat 2, Cyber 4,
63000 Cyberjaya, Selangor

Telephone: 03 - 8887 8777

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Sabah Branch Pension Division, PSD
Public Service Department of Malaysia,
Sabah Branch Pension Division,
Level 1, Block A,
Federal Government Administration Complex of Sabah,
Jalan UMS - Sulaman, Likas
P.O.Box 2061
88450 Kota Kinabalu
Sabah

Telephone Number: 088 488661 / 088 488662 / 088 488663

Fax: 088 488664 / 088 488665

Sarawak Branch Pension Division, PSD
Public Service Department,
Sarawak Branch Pension Division,
Level 2, Marzuki Building, Lot 1656 Section 65,
Jalan Tun Dato' Patinggi Hj. Abdul Rahman Yaakub, Petrajaya,
93050 KuchingSarawak.

Telephone Number: 082 241144 / 082 251818 / 082 252493 / 082-234981

Fax: 082 250126

Cannot. Derivative pensions are only available to eligible widows/widowers and children.

No. The retirement gratuity is not deducted from any claims or expenses made by the public servant while in service.

Not true. All public servants are eligible for a pension on the condition that they hold a permanent position, are confirmed, are granted Conferment of Pensionable Status (PTB), and retire in accordance with pension law.

Officers who resign or are fired do not receive retirement benefits. Previous service can only be considered and combined if reappointed to a permanent position after 2012.