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Retirement Affairs

Frequently Asked Questions

Retirement Affairs

1. What are the roles and responsibilities of a would-be pensioner?

A would-be pensioner should ensure that the Department submits complete retirement documents to KWAP at least 3 months before the retirement date to ensure that the retirement benefits are paid on time.

2. What should be done in the event of promotion, salary movement or any change to service and last pay after retirement?

Pensioners should ensure that their last Department, before retiring, submits an updated service statement to KWAP for recalculation of retirement benefits.

3. Can the duration of backup service be considered when calculating the retirement benefits?

The service periods as a backup, contract, attachment, and temporary officer shall not be considered.

4. When will the gratuity and pension be paid for retirement due to Health Reasons (ASK)?

The effective date of ASK retirement is one day after it is approved. Payment of the gratuity and Cash Award in Lieu of Leave (GCR), if any, will be made within 21 days from the retirement date while the monthly pension will be paid within 30 days.

5. What should be done by the family members in the event of the death of an officer during his/her term of service?

Family members/heirs/dependants of the deceased (demised officer) should contact the last Department and submit all required documents so that the last Department may submit the derivative pension documents to Pension Division, PSD within 7 days of death. The application for Funeral Arrangement Assistance (BMJ) of RM3,000 should be made through the deceased's last Department.

6. What should be done if a pensioner dies after retirement and the surviving spouse or child(ren) is(are) still eligible to receive a derivative pension?

Family members/heirs/dependants of the deceased (demised officer) should submit all required documents to KWAP as soon as possible to ensure that the process of transferring the derivative pension to the eligible widow/widower/child/children can be carried out expeditiously. These include the application document for Funeral Arrangement Assistance (BMJ) of RM3,000, which should be submitted to KWAP.

7. What should be done if the pension recipient pursues a bachelor's degree?

Pension recipients pursuing a bachelor’s degree should fill out the Verification of Children Enroled at Higher Education Institutions (IPT) - JPA.BP.SPT.B03a form and submit it to KWAP for information updates.

8. Would a widow/widower whom the pensioner married after retirement be eligible for the derivative pension?

The widow/widower/child/children from marriage after retirement is/are eligible to receive the derivative pension, which is limited to the remaining 20 years from the date of retirement.

9. Would a widow/widower whom the pensioner married after the privatisation of the company be eligible for a derivative benefit?

The widow/widower from marriage after the privatisation of the company is eligible to receive the derivative pension, limited to 20 years after the privatisation date.

10. Can a member of a privatised agency switch from Scheme A (government-wise salary scheme) to Scheme B (company-wise salary scheme)?

The member may switch to Scheme B within 2 years from the date of the privatisation of the company.

11. What is “Cash Award in Lieu of Leave” (GCR)?

Cash Award in Lieu of Leave is a cash award given to Public Service Members who do not have the chance to spend their annual leave for the service’s sake.

12. When did the GCR go into effect?

The Cash Award in Lieu of Leave came into effect on 1 January 1974 through Service Circular Number 1/1974 and is only granted to Public Service Members who retire on or after 1 January 1974.

13. Who is entitled to receive the GCR Award?

The GCR Award is only given to Permanent Members (including probationary officers) and Temporary Members in Public Service who retire under the Pensions Act 1980.

14. Who is not entitled to receive the GCR Award?

Officers who resigned or were dismissed due to disciplinary action are not eligible for the GCR Award.

15. How are the leaves accumulated?

Leave accumulation for the purpose of Cash Award in Lieu of Leave is based on the provision of para 21(1) of Pension Rules 1980, related Service Circulars and Chapter C of General Orders.

16. GCR calculation formula

The GCR formula is as follows:

1/30 × accumulated annual leave (no. of days) × (last pay + * fixed allowance)

The fixed allowances are:

  • Fixed Premier Post Allowance
  • Fixed Housing Allowance (ITP)
  • Fixed Entertainment Allowance (ITK)
  • Fixed Public Service Allowance (ITKA)

Subject to a maximum of 150 days

17. Which department pays the GCR?

The Public Service Department (PSD) is responsible for approving and paying the Cash Award in Lieu of Leave to federal public service pensioners, while state public service, statutory body and local authority pensioners will be paid by the last Department they served.

18. When will the GCR payment be made?

The GCR payment will be made within 21 days from the officer’s retirement date.

19. What are the derivative pension entitlements for children of couples who married during their term of service?

For couples who got married while in the service, their children’s entitlements are until 21 years of age or marriage, whichever comes first, or until graduation at the first-degree level.

20. Can an officer/employee accumulate all annual leaves during the final year of service for conversion to Cash Award in Lieu of Leave (GCR)?

Officers/employees can accumulate maximal annual leave during the final year of service according to their yearly annual leave entitlement.

21. To whom should the retirement documents be sent?

The pension documents can be sent to:

Retirement Fund (Incorporated)
Pension Services Department,
Level 2, Skytech Tower 2,
MKN Embassy Techzone,
Jalan Teknokrat 2, Cyber 4,
63000 Cyberjaya, Selangor.

22. Where can I download the application form for Funeral Arrangement Assistance (BMJ)?

The application form can be downloaded at www.jpapencen.gov.my or at http://www.jpapencen.gov.my/borang/bmj/Borang_BMJ-BM.pdf and further information about BMJ is available at http://www.jpapencen.gov.my/bmj.html

24. What are the procedures to replace a lost pension card?

The pension card can be obtained from Retirement Affairs Customer Service counter located at the Retirement Fund (Incorporated) of KWAP in Cyberjaya or JPA4U counter located at the Public Servic Department, Block C2, Complex C in Putrajaya.

25. Is there a specific time limit to claim the Funeral Arrangement Assistance (BMJ) Payment?

The BMJ application must be submitted within 12 months from the date of the pensioner's death.

26. I am a public officer in charge of officer/member pension in our Department. What are the phone number and e-mail address that can be reached?

Please call 03-8887 8777 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

27. What should be done by the next of kin in the event of death of a pensioner or pension recipient who has no eligible heir to receive the derivative pension?

If a pensioner or pension recipient dies and no one else qualifies to receive the Derivative Pension, the next of kin must take the following steps:

  1. Immediately notify the Pension Division, PSD, of the death of the pensioner or pension recipient and provide:
    • 1 copy of the death certificate;
    • Original Pension Card;
    • Uncashed warrants, if applicable.

  2. The Pension Division of PSD will manage the remaining pension (if any), and payment will be made to the closest next of kin. The next of kin must present 1 copy of his/her MyKad.

      Retirement Affairs

      1. What are the roles and responsibilities of a would-be pensioner?

      A would-be pensioner should ensure that the Department submits complete retirement documents to KWAP at least 3 months before the retirement date to ensure that the retirement benefits are paid on time.

      2. What should be done in the event of promotion, salary movement or any change to service and last pay after retirement?

      Pensioners should ensure that their last Department, before retiring, submits an updated service statement to KWAP for recalculation of retirement benefits.

      3. Can the duration of backup service be considered when calculating the retirement benefits?

      The service periods as a backup, contract, attachment, and temporary officer shall not be considered.

      4. When will the gratuity and pension be paid for retirement due to Health Reasons (ASK)?

      The effective date of ASK retirement is one day after it is approved. Payment of the gratuity and Cash Award in Lieu of Leave (GCR), if any, will be made within 21 days from the retirement date while the monthly pension will be paid within 30 days.

      5. What should be done by the family members in the event of the death of an officer during his/her term of service?

      Family members/heirs/dependants of the deceased (demised officer) should contact the last Department and submit all required documents so that the last Department may submit the derivative pension documents to Pension Division, PSD within 7 days of death. The application for Funeral Arrangement Assistance (BMJ) of RM3,000 should be made through the deceased's last Department.

      6. What should be done if a pensioner dies after retirement and the surviving spouse or child(ren) is(are) still eligible to receive a derivative pension?

      Family members/heirs/dependants of the deceased (demised officer) should submit all required documents to KWAP as soon as possible to ensure that the process of transferring the derivative pension to the eligible widow/widower/child/children can be carried out expeditiously. These include the application document for Funeral Arrangement Assistance (BMJ) of RM3,000, which should be submitted to KWAP.

      7. What should be done if the pension recipient pursues a bachelor's degree?

      Pension recipients pursuing a bachelor’s degree should fill out the Verification of Children Enroled at Higher Education Institutions (IPT) - JPA.BP.SPT.B03a form and submit it to KWAP for information updates.

      8. Would a widow/widower whom the pensioner married after retirement be eligible for the derivative pension?

      The widow/widower/child/children from marriage after retirement is/are eligible to receive the derivative pension, which is limited to the remaining 20 years from the date of retirement.